.ticket-contact-card,.my-tickets-card,.staff-tickets-card{margin-bottom:28px}.ticket-form{display:grid;gap:18px}.ticket-form label,.ticket-reply-form label{display:grid;gap:8px;color:#232e2a;font-weight:700}.ticket-form input,.ticket-form select,.ticket-form textarea,.ticket-reply-form textarea{width:100%;padding:12px 14px;border:1px solid #b8c0bc;border-radius:10px;outline:none;color:#232e2a;background:#fdfaf5;font:inherit;font-weight:400}.ticket-form textarea,.ticket-reply-form textarea{resize:vertical}.ticket-form input:focus,.ticket-form select:focus,.ticket-form textarea:focus,.ticket-reply-form textarea:focus{border-color:#232e2a;outline:3px solid rgba(35,46,42,.12)}.ticket-message:empty{display:none}.ticket-message{margin-bottom:18px;padding:13px;border-radius:9px}.ticket-message.error{color:#781b1b;background:#fff0f0}.ticket-message.success{color:#155c3b;background:#edf8f2}.ticket-success-link,.ticket-back{color:#232e2a;font-weight:700}.ticket-login-notice{padding:22px;border:1px dashed #b8c0bc;border-radius:12px;text-align:center}.ticket-list,.ticket-column{display:grid;gap:12px}.ticket-list-item{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px;border:1px solid #d9e1dd;border-radius:12px;color:#232e2a;background:#f8faf9;text-decoration:none}.ticket-list-item:hover{border-color:#789788;background:#f0f5f2}.ticket-list-item h3{margin:0;font-size:17px}.ticket-list-item p{margin:5px 0 0;color:#596c64}.ticket-status{display:inline-block;padding:6px 10px;border-radius:999px;font-size:13px;font-weight:700;white-space:nowrap}.status-open{color:#7a4700;background:#fff1c7}.status-in_progress{color:#174b74;background:#dceefc}.status-closed{color:#155c3b;background:#dff3e8}.ticket-summary{margin-bottom:18px;color:#34433e;font-weight:700}.ticket-board{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.ticket-column{align-content:start;padding:14px;border:1px solid #d9e1dd;border-radius:12px;background:#f8faf9}.ticket-column h3{margin:0 0 3px;color:#232e2a;font-family:Georgia,"Times New Roman",serif;font-size:19px}.ticket-column .ticket-list-item{background:#fff}.ticket-detail-card{margin-bottom:28px}.ticket-detail-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-top:22px}.ticket-detail-head h2{font-family:Georgia,"Times New Roman",serif;color:#232e2a}.ticket-meta{color:#596c64}.ticket-thread{display:grid;gap:14px;margin:26px 0}.ticket-post{max-width:86%;padding:16px;border-radius:14px;background:#f4f7f6}.ticket-post.staff{margin-left:auto;background:#e7f1ec}.ticket-post-head{margin-bottom:8px;color:#596c64;font-size:13px;font-weight:700}.ticket-post p{margin:0;white-space:pre-wrap}.ticket-status-controls{display:flex;flex-wrap:wrap;gap:10px;margin:22px 0}.ticket-status-button{padding:10px 14px;border:1px solid #232e2a;border-radius:9px;color:#232e2a;background:#fff;font:inherit;font-weight:700;cursor:pointer}.ticket-status-button:disabled{opacity:.5}.ticket-reply-form{display:grid;gap:10px;margin-top:25px;padding-top:22px;border-top:1px solid #d9e1dd}@media(max-width:900px){.ticket-board{grid-template-columns:1fr}.ticket-post{max-width:100%}}@media(max-width:600px){.ticket-list-item,.ticket-detail-head{align-items:stretch;flex-direction:column}.ticket-status{align-self:flex-start}}